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Welcome to the askCHARITY Weblog, an online diary of our progress. October 24, 2008
What campaign has everyone been talking about this week?
It's been another busy week for the Scout Association's Media Team Simon Carter, Assistant Director of Marketing and Communications at The Scout Association October 23, 2008
Working together - when one voice encompasses many
Following on from Fay MacDonald's excellent tips on individual networking in this blog, I thought I'd share some experiences of consortium working; 'organisational networking' if you will. Consortiums work best when used to lend weight and importance to an issue that necessitates individual agendas (and egos!) be laid aside. For example: a topic of national importance that requires Government attention, a call for international intervention on a large scale, or the need for a mass public movement. They 'work' worst (and I wisely resist the temptation for an anecdote here) when one organisation attempts to reign others (perhaps considered more credible or 'grass roots') under a misguided banner. However, let's stick to what works best - and leave the laundry for the memoirs. You may be a middle-manager or officer and feel you have little organisational steer when entering into consortium working, but I think we can all play our part. After all, your not-for-profit has been invited to play a role because it has a particular expertise or bespoke focus - so never downplay your strength when facing the 'bigger boys in the classroom'. DO invite yourself along to meetings, to mingle and to offer your specialisms and experience and to weave your messages into the broader campaign. DON'T be a case study machine without recognition, or put your new buddies above your beneficiaries. Letters to the Editor can be a chore when written by committee, but beyond this standard call to action in a (likely) sympathetic newspaper, it remains the real voices of real people that will be attractive to the media and other stakeholders. Online, especially the BBC, sometimes put a 'links' section where your charity's website can be listed - even though it may have been omitted in the body of the piece. It's worth offering to do some of the consortium legwork / selling-in so that it's you that has that conversation with the journalist. However, there are times to be humble, and consider whether your charity's raison d'etre is bleeding through into the messages, and if so - is it necessary to get a namecheck everytime? If a killer message about disability (for example) is the key statistic used, isn't it better to be getting this out into the public domain rather than a token rewording of your slogan or mission statement? And remember, you can always diversify / splinter off into your own trade press - allowing you to lead with your case study - and namecheck the wider consortium at the end of the piece; thus turning the tables but still toeing the line. By playing fair, and playing along, consortium working can be something you can dip into and out of - share the glory and the publicity when it's right. Oh yeah...and change the world a little bit as well. Two (or multi) heads can be better than one, and if you are small then having your CEO or charity tagged onto a piece of national coverage or marketing is a real boost. But if you rely on consortiums to up your game rather than concentrate on your own cause - then perhaps you've got less to shout about in your day job. Rob Dyson, PR Manager at Whizz-Kidz October 16, 2008
'Day of' fatigue
Good to read journalist Johanna Payton's blog post below for her take on the desirability or otherwise of named days. You know the sort of thing: from the worthy - World Day Against Child Labour - to the weird. Like the proposed Toad Day Out where Australian families have been urged to roll up their sleeves and slaughter the cane toad in a national day of amphibian pest control. And before all toad lovers start blogging the point is not whether it is a good idea to whack cane toads with golf clubs, sticks or a rolled up copy of PR Week, it is about whether the 'day of' has gone past its sell-by date. The intentions behind the days are invariably sound. Raise awareness of the issue. Attract new supporters, members, money. Get over a key message that moves your campaign or organisation forward in the minds of viewers, readers and listeners. But is the 'day of' format the best way to do this? With everything from the day of the potato to the day of the ingrowing toe nail (ok so I made the last one up but do check out the UK Potato Days) do such days really serve your public relations needs? If they do that is great but sometimes I am just not convinced. We hear from fundraising colleagues about donor fatigue. What about 'day of' fatigue? Can't we just organise exciting events and informative sessions to meet the staff/volunteers/experts without the mind-numbing tag of another 'day of'? As public relations and communications professionals we have the energy, creativity and skill to represent issues and organisations with innovative and impressive means. So why then do we always hark back to the good old tired but tested 'day of'? Because it's easy. And everyone knows that it will get some coverage if not a lot. And the volunteers expect us to do it as the day is often a lot of fun (and hard work). If you've ever sat in a planning meeting in January thinking about a truly new angle on Worlds AIDS Day for the following December you will know how hard it can be to get across your organisation's take on AIDS and the amazing work that you and your colleagues are doing. So do what other fellow fatigued communicators are doing: opt for something interesting and really targeted to selected journalists at another time of year. And none of this should be seen as critical or the work done in the past by creative campaigners working in everything from cancer research through to clean water provision in the developing world. The plea is just to take a real, hard look when someone at that planning meeting says "why don't we do a day of the xxx?" Resist, resist! Norma Johnston, CharityComms Director October 10, 2008
How did The Scout Association handle a potentially damaging story last week?
I never meant to end up managing PR for the UK's largest coeducational youth work charity. It kind of just happened! In the mid 80's what turned me on was glaciology and studying the way landscapes changed over time. I initially went to work for the Scout Association to save up some money so I could undertake a PhD at the Scott Polar Research Institute in Cambridge. The trouble is I liked what I was doing on a day to day basis. I am not quite sure how I got from a departmental assistant responsible for updating policy and rules to pro-active PR work. I guess I have been lucky and have worked with some great bosses who have knocked off my rough edges and helped me build my skills but as I say I never actively choose to work in the media. The great thing is it's fun and I have learnt loads along the way. Even after 20 or more years in the voluntary sector I am still learning (and relearning) new things every day...which leads me onto the point of my first blog for this site. Simon Carter, Assistant Director of Marketing and Communications at The Scout Association October 06, 2008
Networking
With the current economic climate impacting us all, I'm often involved in ongoing discussions with clients around how best to promote your organisation when times are hard and budgets are small. One of the key activities I always tend to recommend is networking. This is something you can do all year round and can be really rewarding, especially for smaller organisations. Whilst networking events are not usually free, if you pick the right ones, they are usually a good investment as it can be a fabulous way to build relationships and meet influencers and referrers. Note that I didn't say networking can be a fabulous way to get new business or recruit funders. It can be, but it's not usually direct in the sense that you don't go along to an event and blatantly sell your product or organisation and then get immediate results. A clever cartoon I saw summed this up perfectly when it says "If you talked to people the way advertising talked to people they would punch you in the face." Enough said. Effective networking is about discovering opportunities, sharing information and knowledge which can be a great resource and form of ongoing support. Also, if you are a not-for-profit be sure to ask membership organisations if there is a discount on the annual fee or one off events. To get the most out of networking, I recommend the following tips: Find the right groups Know your position and message Be interesting, but be interested Mingle Get involved Useful links: Fay MacDonald, Director, Diosa Media Ltd, www.diosamedia.com |